BruinTAP, a new customer transit portal designed to enhance the efficiency of our services, improve backend customer support, and increase transparency for our users, will launch on June 2. While the overall process for purchasing a transit pass will remain familiar to most users, there are a few important changes for specific products.
UCLA Co-Pay
Customers using the UCLA Co-Pay option would automatically receive an activation code each quarter. They will now need to log into BruinTAP to renew their transit pass for each quarter to receive an activation code. While the renewal process is now manual, there will be no additional cost for renewing Co-Pay customers.
Tier 1 Passholders
UCLA employees eligible for the Tier 1 Transit Pass Program will no longer need to verify their eligibility by filling out the online form. However, instead of automatically receiving an activation code, eligible Tier 1 employees will now need to log in and obtain their pass from BruinTAP each quarter.
Mail Orders Discontinued
Due to low demand and operational burden, mail orders for TAP cards will no longer be available and will need to be picked up in person at the Central Ticket Office.
BruinTAP represents a significant step forward in modernizing UCLA’s transit pass services. By empowering customers with more control and visibility, we’re committed to delivering a more efficient and user-friendly experience.
