Service Updates

Here are important updates about our services and sustainable transportation programs.

  • Customer Service
  • Transportation LobbyClosed to in-person transactions. Customer Service is available by phone at (310) 794-7433 Monday through Friday (except University holidays) between 7:45 a.m. - 5:00 p.m., or by email at transportation@ts.ucla.edu.

    Citation Review and Adjudication: Closed to in-person transactions. For assistance, please email transportation@ts.ucla.edu or call (310) 825-2029 Monday through Friday (except University holidays) between 7:45 a.m. - 10:00 a.m. and 12:00 p.m. - 2:00 p.m.

    Vehicle Accident Reporting: Closed to in-person transactions. Please visit our online accident report form to report a vehicle accident or our vehicle maintenance form to drop a vehicle off for servicing. To reach our Fleet Accident department, please email FTSAccidents@ts.ucla.edu or call (310) 825-2963.

    Fleet & Transit MaintenanceRemains open with the following modified service hours:

    If you need to contact our Vehicle Maintenance department, please contact us at fleetshop@ts.ucla.edu or (310) 825-2963. 

    Fleet Technical Operations (light-duty maintenance) — 7:00 a.m. - 3:00 p.m., Monday - Friday

    Transit Technical Operations (heavy-duty maintenance) — 7:00 a.m. - 11:00 p.m., Monday - Friday

  • Visitor and Patient Parking
  • The Westwood Plaza Information Booth is open every day from 8:00 a.m. to 5:00 p.m., but does not sell or issue parking permits. Customers who need to purchase parking, please use the pay stations, ParkMobile, or the Bruin ePermit Portal.

    Valet parking at the Ronald Reagan UCLA Medical Center is being offered at the Emergency Department on a limited basis, and at the Westwood portico from 7:00 a.m. - 5:00 p.m. Monday through Friday.

  • Employee and Student Parking
  • We highly encourage everyone commuting to campus to choose a sustainable mode of transportation as parking availability is limited.

    UCLA employees who do not need to drive every day have access to daily discounted parking through the Bruin ePermit Portal for as low as $6.50 per day.

  • Campus Transit
  • BruinBus is providing regular service including UCLA SafeRide and the BruinAccess paratransit service. All riders must wear a face mask while on board.

  • Transit Partners
  • Take advantage of special discounted pricing on winter transit passes in addition to our already subsidized rates. Eligible Bruins can also get a free quarterly transit pass with our Bruin Commuter Transit Benefit. Graduate students who are paying the BruinGo Universal Access Transit Pass Fee have unlimited access to all transit agencies serving campus with the Bruin Grad Pass

    In response to COVID-19, transit services on campus and across Los Angeles County are amplifying efforts to prioritize the safety and well-being of bus passengers. Please see our transit page for more on how transit providers, including UCLA, are implementing enhanced cleaning protocols and distancing measures to help prevent the spread of the coronavirus.